Terms of Service

To use the Service, you must create an account with a valid email address. You are responsible for the accuracy of registration information and the security of your credentials.

Each account belongs to an Organization. On Individual plans, the registering user is the sole member. On Team plans, an administrator invites and manages team members. The administrator is responsible for all activity within the Organization.

You must keep your login credentials confidential and enable two-factor authentication where available. You are responsible for all activity under your account. Notify us immediately at contact@versio-cv.com if you suspect unauthorized access.

The Service is offered under paid subscription plans. Current plan details, features, and pricing are published on our website. We may modify plan features and pricing with 30 days’ notice.

New customers receive a 14-day free trial with full access to the Service. Invite codes may extend the trial to 30 days. No payment information is required during the trial. At the end of the trial, you must subscribe to a paid plan to continue using the Service.

Subscriptions are billed monthly or annually in advance. Payment is processed via Stripe. We store only a payment reference identifier — your payment details are handled entirely by Stripe under their own terms.

Subscriptions renew automatically at the end of each billing period. You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial billing periods.

If payment fails, we will attempt to notify you. If payment is not received within 14 days, we may suspend access. If payment is not received within 30 days of suspension, we may delete the account and all associated data.

You retain all rights to your Content. We do not claim ownership of any data you enter into the Service. By using the Service, you grant us a limited license to process, store, and display your Content solely for the purpose of providing the Service to you.

When you use AI Features, the outputs (such as rewritten summaries, generated CV versions, or analysis results) are your property. You are responsible for reviewing, verifying, and approving all AI-generated content before use.

The Service — including its design, code, templates, branding, and documentation — is owned by Velario AG and protected by applicable intellectual property laws. These Terms do not grant you any rights to our intellectual property beyond the right to use the Service as described here.

If you provide us with suggestions, ideas, or feedback about the Service, we may use them without obligation or compensation to you.

AI Features are powered by third-party AI model providers. As of the effective date of these Terms, we use Anthropic (Claude API) for AI processing. We may change providers at any time without notice, provided the same or equivalent data protection standards are maintained.

When you use an AI Feature, relevant Content is sent to the AI provider for processing:

• What is sent: Text content necessary to perform the AI operation — names, job titles, work history, skills, and education details.
• What is not sent: Profile photos, uploaded files (other than CV text for import), payment information, or account credentials.

Our current AI provider (Anthropic) operates under their Commercial Terms:

• No training on your data. Customer content submitted via the API is not used to train AI models.
• Limited retention. Inputs and outputs are retained for up to 30 days for trust and safety, then deleted.
• Data processing location. Data is processed in the United States. Transfers from Switzerland are governed by Standard Contractual Clauses via Anthropic Ireland Limited.

We maintain Data Processing Agreements with our AI providers. A current list of sub-processors is available upon request.

AI-generated content may be inaccurate, incomplete, biased, or inappropriate. AI Features are assistive tools — they do not replace human judgment.

You must not rely on AI-generated content for automated decision-making, including but not limited to employment, hiring, or recruitment decisions, without qualified human review.

You are not required to use AI Features. All core functionality works without AI. If you do not invoke AI Features, no Content is sent to AI providers.

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

• Application database: Hosted in Switzerland (Infomaniak, Geneva). Your Content is stored exclusively on Swiss infrastructure.
• AI processing: When AI Features are used, relevant Content is transmitted to the AI provider (currently in the United States — see Section 6.3).
• Payment processing: Handled by Stripe (US-based, with EU/Swiss data handling under their own DPA).

Processing of personal data is governed by the Swiss Federal Act on Data Protection (FADP) and, where applicable to EU-based users, the GDPR.

You have the right to:

• Access your data at any time through the Service or by requesting a data export.
• Rectify your data by editing it directly in the Service.
• Delete your data by deleting your account (deletion within 30 days).
• Export your data in a structured, machine-readable format.

To exercise these rights, contact us at contact@versio-cv.com.

• Active accounts: Content retained for as long as the account is active.
• Deletion requests: You may request account deletion through your settings. Deletion takes effect 30 days after the request. You may cancel during this period by logging in. After 30 days, all Content is permanently deleted.
• Cancelled subscriptions: Account becomes read-only. Content retained 30 days after the billing period, then deleted.
• Inactive accounts: Cancelled or expired accounts with no login for 12 months receive an email reminder. If no login within 30 days, the account and Content are permanently deleted. Active subscriptions are not affected.
• Failed payments: See Section 4.5.

We aim to provide reliable access but do not guarantee uninterrupted availability. The Service is provided on a best-effort basis. We may perform scheduled maintenance with reasonable advance notice.

We may modify, update, or discontinue features at any time. For material changes that reduce plan functionality, we will provide 30 days’ notice.

Support is provided via email at contact@versio-cv.com. We do not guarantee specific response times.

The Service is provided “as is” and “as available” without warranties of any kind. We do not warrant that the Service will be uninterrupted, error-free, or secure, that AI-generated content will be accurate, or that exported documents will render identically across all software and devices.

Velario AG’s total liability is limited to the fees paid by you in the 12 months preceding the claim. We are not liable for loss of data (beyond our backup obligations), loss of profits, indirect or consequential damages, damages from AI-generated content, or damages from third-party services.

Nothing in these Terms excludes liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any liability that cannot be excluded under Swiss law.

You may cancel your subscription at any time. Your account becomes read-only at the end of the current billing period. You retain access to view and export your data.

You may request deletion of your account through your settings. Account deletion is subject to a 30-day grace period. During this period, you may cancel the deletion by logging in and choosing to continue. If you log in during the grace period, you will be informed of the pending deletion and given the option to cancel it. After 30 days, your account and all Content are permanently and irreversibly deleted.

Cancelled or expired accounts with no login activity for 12 months will receive an email notification. If no login occurs within 30 days of the notification, the account and all Content will be permanently deleted. Active subscriptions are not subject to inactivity cleanup.

We may suspend or terminate access immediately for breach of these Terms, or with 30 days’ notice for any other reason.

You may export your data for 30 days after termination. After this period, all Content is permanently deleted. Sections 5, 10, 11, and 13 survive termination.